Import errors — missing tickets and field issues

Fewer tickets imported than expected:

• Check your date range filter — tickets outside the range are excluded
• Check your priority filter — if set, only matching tickets are imported
• Zendesk API pagination may have limits; try a smaller date range

Import stops mid-run:

• Check the backend terminal for error messages
• Common causes: rate limiting (see Article 23), token expiry, network issues
• Try the import again with a smaller ticket count

Mock tickets showing unexpected content:

• Mock tickets are randomly generated. Re-import to get a different set
• Mock ticket priorities are distributed across urgent, high, and normal

Ticket text looks truncated:

• Very long ticket descriptions may be trimmed during processing
• Comment threads are only imported when "Include comments" is enabled (real imports)

"No tickets found" after import:

• For real imports: confirm your Zendesk instance has tickets in the selected date range
• For mock imports: this shouldn't happen — report it as a bug